Changing or Cancelling an Order

Change or Cancel an Order
After an order is placed, it is not possible to update order details such as the shipping information; if your order has not yet been fulfilled, you can attemp to modify or cancel your order by e-mailing us at Support@BIOHMHealth.com.
Modify or Cancel a Subscription
All BIOHM Subscriptions may be cancelled/modified at any time by logging into your BIOHM account clicking through the subscription portal link. Here you will find each of your active subscriptions and can modify or cancel them at your own will.
Please note that an account is not required to place an order. If you did not create an account, all subscribers receive a reminder email 3 days before each renewal notifying you that your active subscription is about to trigger. This email also provides a link directly to your subscription portal to manage each subscription.
Cancellations/modifications must be made before 11:59PM EST the day before your renewal order processes. Once your order processes, it cannot be cancelled or modified. If you cancel/modify your subscription after the order has processed, your cancellation/modification will take effect after that ship date. If you cancel your subscription after the subscription renewal has triggered, you can return your order based on our Return Policy below:
Un-Opened Items:
  • If returned within the first 60 days after purchase, we will provide a full cash refund, less shipping charges.
  • If returned within 61-90 days after purchase, we will provide a store credit equal to the value of your purchase, less shipping charges.
  • The customer is responsible for shipping charges.
  • As soon as your returned items are received at our Distribution Center, we will gladly process your refund or store credit. Please allow 5-10 business days for your return shipment to arrive at our Distribution Center once you drop it in the mail. Once we process your return, you will see:
    • Refund payment within 30 business days depending on your issuing bank and/or billing cycle, or
    • Store credit within 5-10 business days.

Opened Items:
  • If returned within the first 90 days after purchase, we will provide a store credit equal to the value of your purchase, less shipping charges.
  • The customer is responsible for shipping charges.
  • As soon as your returned items are received at our Distribution Center, we will gladly process your return and provide a store credit within 5-10 business days.
All returns should be sent to the address below: 

BIOHM Health 
ATTN: Returns 
737 Bolivar Rd., Ste. 200 
Cleveland, OH 44115


To ensure that your return is processed as quickly as possible, please do provide your original packing slip with your return or your original order number.